Terms and Conditions

Terms and Conditions
It is understood that by purchasing any of our products, the customer accepts the terms,
conditions, and policies specified below:
1. AVAILABILITY AND PRICES
Due to the nature of the products, it is possible that they may become unavailable for
various reasons such as high demand. If this situation arises, QHALY will notify you in
a timely manner, specifying the modified delivery times so you can decide whether you
agree with them or prefer an alternative solution. Customers are also informed that
prices are subject to change without prior notice. Taxes are not included and are
calculated at checkout.
2. PRODUCT SPECIFICATIONS
The products shown in the images may slightly vary in shape, color, and presentation.
However, QHALY commits to always sending the selected product, guaranteeing the
advertised and selected formula and capacity purchased by the customer.
4. NATIONAL AND INTERNATIONAL DELIVERY TIMES
Domestic (United States and Puerto Rico)
The order preparation time by QHALY within the United States does not exceed three
business days, and delivery times will not exceed seven business days once your order
has been paid and confirmed. It is important to note that shipments are made through
postal services such as USPS or UPS, so we are not responsible for delays beyond our
control.
International
Delivery times for international orders are up to a maximum of thirty business days
once your order has been paid and confirmed. It is important to note that shipments are
made through postal services such as USPS or UPS, so we are not responsible for
delays beyond our control.
Please note that QHALY does not carry out any procedures, permits, or processes that
the destination country may require for the entry of the product into its territory.
QHALY does not assume any additional expenses or payments such as customs duties,
import taxes, or other fees required by the destination country. The customer is
responsible for knowing whether the product, due to its nature, can legally enter their
country.
5. PAYMENTS
The customer agrees to fully pay for their order before it is shipped. Payment can be
made through PayPal or debit/credit card using the online payment system STRIPE.
– Debit/Credit Card and PayPal: QHALY adheres to the terms of use of the Stripe
and PayPal services, which provide the payment processing system for these types of
transactions.
6. SHIPPING POLICY
QHALY will contract the services of postal offices such as USPS and UPS. For this
reason, the customer is required to provide accurate and complete recipient information
(full name, shipping address, email, phone number, etc.), understanding that all data is
strictly confidential. In the event of any error or missing information provided by the
customer, QHALY will not be responsible for any additional costs this may cause.
7. RETURNS AND PRODUCT EXCHANGES
Returns will only be accepted if:
(1) the delivered product has physical damage,
(2) the product has expired or passed its expiration date,
(3) a different product was delivered,
(4) the product was not received.
If the reason for the return is different, the customer must contact QHALY.
(1) (2) (3) If the product is delivered with physical damage and the customer wishes to
return it, they have a period of no more than 7 days after receiving it to do so. Returns
will only be accepted when the product was originally in poor condition, has expired, or
is different from the one ordered.
To request a return, the customer must send an email to info@qhaly.com indicating
their order number, full name, purchase date, and attach photos supporting the reason
for the return. The shipping cost for returning the item is the customer’s responsibility,
so we recommend contacting QHALY for the return address.
If the customer requests a product exchange, QHALY will cover the cost of reshipping
only if the reason for the return falls under points (1), (2), or (3).
If the customer requests a refund, QHALY will issue a full refund within no more than
7 business days after receiving the returned product.
(4) If the reason for return is that the customer did not receive the product, they must
send an email to info@qhaly.com explaining the situation. QHALY will review the
information within a maximum of 5 business days and may request additional
information to proceed with the refund.
Possible scenarios:
a. The customer did not receive the product because they entered incorrect shipping
information.
QHALY will refund the order minus the shipping charges applied on our website.
b. The customer did not receive the product because QHALY entered incorrect
shipping information.
QHALY will issue a full refund for the amount paid.
c. The customer did not receive the product, but the postal office confirms successful
delivery.
No refund will be issued, as QHALY is not responsible for lost, abandoned, or stolen
packages.
d. The customer did not receive the product because it was held by customs in their
country (outside the United States and Puerto Rico).
QHALY will refund the order minus the shipping charges applied on our website, as
QHALY does not handle or take responsibility for customs clearance processes in the
destination country.
e. The customer did not receive the product, and the postal service attempted to contact
the customer without success, resulting in the product being marked as abandoned.
QHALY will refund the order minus the shipping charges applied on our website, as
QHALY provides the customer’s full contact information to the shipping service. It is
the customer’s responsibility to track their shipment.
Note: Any refund will be made to the same account used for payment. If the customer
requests a refund to a different account, this must be coordinated with QHALY.
8. LIMITATION OF LIABILITY
Unauthorized or stolen credit card usage
QHALY is not responsible for purchases made using a credit card without the owner’s
authorization or with stolen cards. It is assumed that the person making the purchase is
fully authorized to carry out the transaction. Therefore, QHALY cannot refuse the
payment.
Making online transactions without prior consent of the cardholder or using stolen cards
constitutes fraud and is punishable under U.S. law.
QHALY will not accept any claims regarding unrecognized payments from customers
due to unfamiliarity with the payment process or disagreements over delivery.
Filing a dispute with the bank to deny the purchase implies a POTENTIAL FRAUD
ALERT. With the order details and delivery signature as proof, QHALY will have
sufficient evidence to demonstrate the legitimacy of the purchase, which may lead the
bank to cancel the customer’s credit privileges. For this reason, it is essential that you
always contact us first to clarify any such issues.
9. RESPONSIBILITY FOR USAGE AND PRESCRIPTION
The customer assumes full responsibility for the use and application of the products.
QHALY is in no way responsible for supplements that are used improperly or
incorrectly. Full responsibility lies with the customer and the person administering or
applying the product.
10. UNFORESEEN SITUATIONS
Any situation not covered by these policies will be resolved by the administrative
department of QHALY.